ABOUT US
Vernon Floors was established in March 2007 with one concept in mind; providing the highest quality brand name flooring at great savings with exceptional customer service.
As a small business, we are selective of everything we do including the products and services we offer. We do not just sell floors, we build relationships with our customers and maintain them with honesty, integrity and trust. What makes us different from all other retailers are five main features that we offer all our customer; they are the basis of our operation:
- QUALITY:
The past decade has seen a flood on the Internet of cheap "privately labeled" floors coming mainly from Asia & South America that are neither milled nor kiln-dried correctly. As a result, you will find a tremendous amount of complains posted all over the Internet. To avoid problems, we encourage every consumer to ask quastions about the product they're buying, who makes it and where.
At Vernon Floors, we only offer the highest quality-crafted flooring made by brand names that you know and trust. All our brand names have websites that display information about their companies, their products and their warranties. When you buy your floors from us, you are investing in a quality product that guarantees your satisfaction. - VALUE:
We are a stocking retailer, which means most of the displayed products in our showroom or website are available in-stock. We buy our inventory directly from the mills which allows us to negotiate better pricing and in turn pass on the savings to you. Our prices are always 10% to 40% less than any other retailer. We also offer price-match guarantee on any product we display in our showroom. - SELECTION:
Finding the right floor; style, color and width could be a tremendous burden and a waste of your valuable time. We have done our best to make this process extremely simple; we offer the most diverse selection of wood floors that is hardly found in any other retail outlet and with over 1200 unique styles in our showroom, there's a pretty good chance you will find what you're looking for on your very first visit to us. - AVAILABILITY:
At Vernon Floors, you do not have to wait for weeks or months to get your order. The majority of our products are available in stock and can be delivered to your home or office as early as the next day. Other non-stock products are always available within two weeks or less. - CUSTOMER SERVICE:
We are some of those fortunate people who love what they do. Our success stems from our passion for flooring. When you visit our showroom, you will witness a customer service level that hardly exists in the retail market. We build relationships with our customers simply by answering questions, giving the right advice and sharing information to help them make the right choice. It's the basic foundation for retail and the first thing you'd expect from Vernon Floors.
